Shipping & Delivery
Read the shipping information of H.View carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.
It’s FREE SHIPPING on all orders to the countries and regions listed above.
The total sum listed in checkout is only the money you need to pay for the product(s). We do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.
Any delivery date given by us is our best estimate only, and H.View cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.
Ownership, Terms and Risk
All orders placed before 2PM (GMT+08:00) and paid for will be dispatched the same working day. If possible we will do our very best to ship any orders after this time which we often do regardless but this cannot be guaranteed. Alternatively they will be dispatched the following working day. Orders placed on a weekend day will be processed within 1 – 2 business days.
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from H.View due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery, there may be an attempt to deliver to a neighbor. A card will be left informing you that an attempt has been made to deliver the Goods and if left with a neighbor this should be noted on the card. The receiver can either collect the parcel from their local DHL office or arrange another delivery.
Additionally you may now collect your parcel at one of the local DHL service points at your own convenience.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve right to ask you to pay the returning charge plus an additional cost for redelivery before we are able to re-dispatch the item to you.
When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.
H.View warranty is limited to guidelines provided by the Consumer Law in each local jurisdiction. Our goods come with guarantees that cannot be excluded under that Consumer Law. The standard warranty period is 12 months from the date of purchase for products with the condition 'New'. 'Open Box' products have a 6 month warranty period and 'Refurbished' products have a 3 month warranty period.
All H.View warranties are limited to the original purchaser only, and are not transferable to any other party.Warranty registration is not required, but purchasers are asked to retain their receipt as proof of purchase. H.View will fully support the products for the entire warranty period, but we cannot provide support for third party software, over which we have no control in its use or design.
Ship from China Warehouse (7-15 Business Days to Most Areas in the world, we are not responsible for the possible tariffs)